We appreciate your support of Quarantine n Chill and fundraising for the fight against COVID-19.
Due to COVID-19, we are seeing some delays in the following:
- Production of on-demand products
- Fulfillment of inventory orders
- Transit times with shipping carriers
International orders are subject to delays in customs of the destination country. Many countries are quarantining packages for 3 days prior to final delivery to the customer.
The partners we use to power our store are taking every precaution to protect the health and safety of their workers, while working hard to continue producing and fulfilling orders from the store. Additionally, shipping carriers like UPS, DHL and USPS are experiencing unprecedented strain on their services. We really appreciate your patience in receiving your orders and are happy to answer any questions you may have.
Please email contact.quarantine.n.chill@
Is my purchase tax deductible?
Quarantine n' Chill is not a 501(c)(3) organization, and therefore purchases made on the site are not tax deductible. We encourage you to make charitable contributions to the featured organizations directly.
What are your instructions for washing & care of apparel?
Follow the instructions on each label. In general machine wash cold after turning item inside out to protect the printed design. Most apparel items are pre-shrunk so tumble dry on low or hang dry to avoid any additional shrinking.
How do I know what size I should order?
Sizing varies across our products. Please consult the sizing chart on each product page. Some products won’t have sizing charts but will include size recommendations in the product description.
If the item doesn’t fit as hoped, contact us to inquire about an exchange. Not all items are eligible for exchange or return, but if you reach out us we can let you know if your order is eligible. Please note that any costs associated with an exchange are the responsibility of the customer.
Can I exchange or return items?
Most items available for sale on the site are made on demand and do not have inventory. Because of this we cannot accept exchanges or returns in those products. Products like jerseys and hats are eligible for exchanges and returns. If you would like to request an exchange or return please email us with your name, order number and items for exchange/return via firstname.lastname@example.org.
My order has shipped, but why does my tracking shows “No Results”?
If your DHL tracking shows “No results” that likely means your order has recently been shipped and will scan in it’s first update within 36 hours. If you’re tracking shows “No results” for more than 72 hours (not including weekends) please let us know.
My tracking says the package was delivered but I haven’t received it, what do should I do? Sometimes USPS will mark a package delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update (not including weekends) to give USPS time to complete the delivery.
We also recommend doing the following within 36 hours of expected delivery: • Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Please let us know if you haven’t received your package after 3 days without a status update.
Why is my order marked Return to Sender?
If your order is being returned to sender for any reason such as: • Refused • Unclaimed • Not called for • Denied Due to Customs Charges • Incomplete / Insufficient Address
Please contact email@example.com
Please double check your shipping address for accuracy prior to placing your order. We use DHL as our international shipping provider which hands shipments off to the country’s postal provider once the shipment has cleared customs. In some countries additional tracking info is not available once handed off to local carriers.
If your order is delayed it may be held in customs for processing and take up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommend contacting your local customs officials for assistance.
Are there additional shipping costs for International orders?
Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country and we are not responsible for these fee. We're unable to supply estimated duties and taxes as this information will vary by country.
As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be.
Do you ship to APO/FPO addresses?
We ship orders to addresses within the US, Canada, and APO / FPO military addresses. When shipping to an APO please make sure to include the complete APO address and select USA as the country.
Do items ship separately?
Yes, we ship our items from multiple facilities. Because of this you may receive your order in separate shipments and on different days.
Placing an Order / Order Status:
When will I receive my order?
Most items for sale in the store are custom made on demand just for you. We ask for 2-4 business days to produce and process your order. Occasionally we will offer products as pre-orders. Pre-orders are indicated in the product description and will ship according to the time to produce after the pre-order window is complete.
Once your order is shipped, delivery time will be determined by the method you chose: DHL: 5-7 business days UPS Ground: 3-5 business days UPS Air: 2 business days USPS: 3-5 business days
- Please note, these time estimates are transit times from the date the order has shipped
What is the status of my order?
When your order is placed you should receive an order confirmation via email or phone, depending on which contact info you entered at checkout. If you didn’t receive a confirmation, please contact us at Once your order ships, you will receive a shipping confirmation email with tracking info.
Can I combine orders?
No orders are processed individually and cannot be combined at any time.
Can I change or cancel my order?
We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has gone into a processing, we cannot make any changes.
Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP and include the correct address in your email to us.